ABOUT US

We provide comprehensive and specialised healthcare.

Overview

We are a complex domiciliary care provider and have three locations; two locations in Greater Manchester, Tameside and Rochdale and a location in Burnley. We currently have over 140 care staff employed and are CQC registered. There are four registered nurses in the business; three Adult trained and a Children’s vent and trachy nurse.

LOCATIONS
CARE STAFF
REGISTERED NURSES

Complex Care Professionals are proud to be CQC registered. We work closely with Manchester CCG, Bury CCG, Rochdale Heywood and Middleton CCG, Blackburn and Darwen CCG, Preston CCG and Burnley CCG and have also worked with Stockport CCG and also Manchester Local Care Organisation Crisis Response team, Bury local authority and Southport Spinal Hospital, providing packages of care for discharge.

Manchester Local Care Organisation North and South Crisis Response provide a rapid response service to D2A and community based preventing hospital admissions and bed blocking supporting service users till long term care can be sourced.

WHO WE WORK WITH
NHS Greater Manchester Integrated Care logo
Bury Council logo
NHS Lancashire and South Cumbria Integrated Care Board logo
Manchester Local Care Organisation logo
Tameside Metropolitan Borough logo
Stockport Council logo
WHO WE WORK WITH
NHS Greater Manchester Integrated Care logo
Bury Council logo
NHS Lancashire and South Cumbria Integrated Care Board logo
Manchester Local Care Organisation logo
Tameside Metropolitan Borough logo
Stockport Council logo

What is complex care?

Specialising in spinal and neurological care, our skilled professionals are trained to deliver high-quality care services to clients who may be coping with multiple, chronic or life-limiting conditions.

We specialise in…

Complex care packages
for both adults and children

This can be vented both invasive and non-invasive, tracheostomy, peg, cough assist, intermittent catheterisation, bowel management, administration of medications via pegs, pulse oximetry etc.

End of life care
– waking nights days 24/7 care

We predominantly provide HCA’s but have also recently been commissioned to provide registered nurses to complex children packages.

Our Team

Carolyn Bebbington

Branch Nurse

Charlotte Worth

Recruitment Administrator

Helen Douglas

Clinical Care Nurse / Registered Manager

Kerrie Styles

Recruitment Manager

Lisa Livsey

Director

Lydia Driscoll

Finance Assistant

Maisie Bosworth

Finance Administrator

Nicloa Madgin

Care Co-ordinator

Paul Farnell

Registered Manager

Jane Hensby

HR Manager

Safi Bailey

Care Co-ordinator

smiling carer cut out of graphical shapes
OUR PEOPLE

Highly-trained to deliver complex care


Our skilled professionals are trained to deliver high-quality care services to clients who may be coping with multiple, chronic or life-limiting conditions. We follow a strict recruitment policy, all staff are enhanced DBS checked prior to commencing with us and references are obtained as well as full mandatory training.

All staff who undertake complex assignments are given bespoke training either by our in-house nurses or this is sourced outside the company if required. Staff shadow initially and then this followed with competency sign-offs.

We undertake regular quality assurances with all clients to monitor our service and staff have regular team meetings, supervisions and annual appraisals.

We have an open-door culture and pride ourselves on investing in our staff and looking after their wellbeing, we strongly believe a happy force delivers the best possible care. All staff are encouraged to undertake diplomas in health and social care and we as a company fund them to attend college.

We have a fantastic working with Springhill Hospice who deliver all our classroom based training foundations in care and all staff attended this. Staff are also encouraged to attend the palliative care passport.

What people say

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The staff are highly trained and companionate in delivering the best possible care.
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Alicia

Macmillan Palliative Care

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I have found the care co-ordinators to be very proactive in managing the clients needs and any issues that may arise.
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Michele

NHS Continuing Healthcare

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Your efforts make a positive impact on my father’s life and bring comfort to our entire family. Thank you for your exceptional care.
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Ali

Client